*NB* Select your location under “Calculate Shipping” then click on “Update Totals”
Should you receive the message “A separate quote for delivery will be emailed to you based on your shipping location.” proceed with checkout.
An email will be sent to you with the shipping amount as well as the amended order that will include the cost of delivery. Please contact us on email@example.com if you experience any difficulties in finalizing your order. Note that your delivery (shipping) address is required to enable us to send through the cost.
SHIPPING AND POSTAGE
LUNA FIBERS ships anywhere within South Africa using Postnet to Postnet or Courier services. Collection at LUNA FIBERS is by arrangement only and free of charge.
LUNA FIBERS ships worldwide via registered international airmail. The costs are as follows for a small parcel up to 2kg: R50 per parcel registration fee plus R50 per 100grams or part of 100grams. Please note that packaging adds to the final weight.
You will receive tracking information for your parcel via email; items can be expected within 10-21 business days (registered international mail)
- Should you desire an item to be shipped more efficiently, an arrangement can be facilitated via courier. Please note that this will incur additional shipping charges and delivery in this case may occur within 2-5 business days, depending on your country of origin and choice of service.
- Items are ready to be shipped within 1-2 business days and once funds have cleared.
- Please note that shipping costs excludes customs duties and taxes that may be levied by your country. Packages will be labelled accordingly as merchant goods/products.
LUNA FIBERS cannot accept responsibility for packages that are damaged or lost during shipping /transit, and regrettably does not offer exchanges/returns on international orders. If you have any queries regarding your shipment, please do not hesitate to contact us.
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